Online booking on real slots, reminder ladders, recall and reactivation, digital intake and review requests — all on one thread per patient, against your actual schedule.
Booking, reminding, intaking, recalling and reviewing are one continuous loop on one record.
They book online against a real held slot, or a reminder ladder brings them back. Either way it lands on the schedule directly.
Forms go out on the same thread and come back structured, so the operatory is ready before the patient sits down.
When the visit is completed, recall is seeded and a review request goes out — once, from one owner.
The daily-use product. If this one is bad, nothing else gets used.
Booking pulls and holds from your actual schedule through the shared spine, so a confirmed visit is a real visit.
Configurable sequences by appointment type, with confirmation handling and a hard do-not-contact list.
Recall is seeded from completed visits, and lapsed patients get a real reactivation sequence rather than a quarterly blast.
Patients reply and the reply lands in the same thread your staff is already reading.
Structured forms that come back as data on the record, not a PDF someone retypes.
Timed to the visit, routed to Google, with private feedback captured before it becomes a public one-star.
Five products wanting to text the same patient is a real architectural problem. Enamel solved it once, centrally.
Treatment messaging and marketing messaging are legally different things. Enamel classifies every send before it goes out.
Every message is sorted into treatment or marketing before it sends. Marketing needs written permission from the patient, and a message that has not been classified simply does not go out.
Message bodies, intake answers and private review text are encrypted and handled as protected health information.
When a patient opts out, every product stops — not just the one they replied to.
Opening a patient thread is recorded like any other chart access, in a log nobody can edit.
None of it is complicated. All of it is manual, and most of it happens while three other things are also happening.
Patients booked themselves into real open slots while the office was dark. Nobody had to call anyone, and nothing has to be entered twice.
Reminders went out, confirmations came back as texts, and the only people left in the queue are the ones who genuinely need a phone call.
Medical history and insurance came back from the parking lot as structured data on the chart — not a clipboard somebody has to retype at 5pm.
See booking, intake, recall and reviews running on a single patient record.
Message rates and volumes are passed through at carrier cost. Marketing messages require separate written permission from the patient under HIPAA.