You cannot hire a front desk person right now, and the one you have cannot answer three lines at once. This one answers every call and every text, answers real questions about your practice, books into your actual schedule, and hands off to a human the moment it should.
The failure mode of an AI receptionist is confident nonsense. This one is built around the handoff.
Voice or text, first ring, at any hour. It identifies the caller against the patient record when it can.
Hours, insurance accepted, what a crown costs, whether you see kids — answered from your own content. Then it books, reschedules or cancels through the scheduling spine.
Clinical questions, upset callers and anything it is unsure about go to a human with the full transcript already attached.
Everything a new-patient call needs to end in a booking.
Natural turn-taking on a real phone line, with barge-in, so callers are not fighting a menu.
The same brain on your website widget and your practice number, on the patient’s existing thread.
It holds and confirms real slots through the shared scheduling lock — it cannot double-book against online booking.
It answers from your practice’s own content. If the answer is not there, it says so and takes a message.
Clinical questions, emergencies and low-confidence turns route to a human, with the reason recorded.
Every call ends with a structured summary on the patient record, searchable and audited.
The difference between a bot and a front desk is context — and context is exactly what a shared record gives it.
Everything about this product is designed around that fact, including which vendors are allowed to hear it.
The phone carrier, the speech-to-text and the voice synthesis all operate under signed Business Associate Agreements before a single real patient call is handled.
Call recordings and transcripts live in encrypted storage behind expiring access links — never on a shared web server.
The company that powers the voice never keeps the recording. We log that the call happened; they keep nothing.
Anything clinical goes to your staff rather than getting a guessed answer, and every handoff is logged with the reason it happened.
You cannot hire fast enough, the phone does not care, and every new-patient call that goes to voicemail is a case that books down the road instead.
New patient, wants to know if you take their plan and when you could see them. They are on the schedule before you have locked the front door.
Your front desk stays with the patient standing in front of them, and the second and third callers still get a real answer instead of a mailbox.
Pain, swelling, a patient who is upset — routed straight to a person, with the call already summarized so nobody starts from scratch.
We will run the numbers on your after-hours volume and show you what the AI would have booked.
AI Front Desk handles scheduling and practice information. It does not provide clinical advice; clinical questions are escalated to licensed staff.